Our Location

DASHOTO® is located in Seattle, Washington. The vast majority of our dashcams and accessories are stocked in and shipped from this location.
We utilize a real-time inventory system, therefore if an item is able to be added to your shopping cart on this website, it means that particular item is in-stock. If an item or option/configuration is out of stock, it will be reflected on the individual items page, and that item will not be able to be added to the shopping cart.
Some items are available for pre-order, which will have a specific indicator for that feature.

General Shipping Policies

In general, all in-stock items are shipped within 36 hours of payment during the work week (Mon-Fri). If an order is placed on Friday after 12pm PST or during the weekend (Saturday or Sunday), it will be shipped out on the following Monday in most cases. If we have made a mistake or an item you have ordered is not in stock, we will notify you immediately, and do our best to accommodate your needs.
Orders may be cancelled at any time before they have been shipped out.

Shipping within the United States

For our US customers (all 50 states), we always offer FREE standard ground shipping via either USPS, FedEx, or UPS on all dashcams, or orders over $75.00. You may choose expedited shipping (e.g. 2-day or overnight) during checkout for an additional fee.
We do ship to PO boxes, APO, and DPO addresses via USPS.

International Shipping 

We can ship to virtually any address in the world although as stated below, we cannot offer refunds or accept returns on items shipped internationally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If the product shipment is restricted, it will be stated on that product's page.

PLEASE NOTE: Tracking information, including delivery confirmation, is NOT provided by the United States Postal Service for USPS First Class Mail International service (the most economical international shipping method). A USPS tracking number will be provided by DASHOTO when we create your shipping label, however this tracking number will in most cases only indicate that the package was physically accepted by the USPS when that occurs. If timely and accurate international tracking information and delivery confirmation is important to you, please consider using either UPS or FedEx as your international shipping method. That being said, we do have very good success with the vast majority of our USPS international shipments.

Please be aware your country may assess an import duty/tax on your shipment. Any item and shipping cost that is paid to DASHOTO® at time of checkout does not include any international duty/tax/VAT fee.
While we gladly handle warranty support for all products we sell, the cost of shipments to/from outside of the United States for warranty purposes must be the responsibility of the customer.

Order Tracking Information

As soon as you have placed an order on our website, you will receive an e-mailed order confirmation from DASHOTO®. If there has been no e-mail confirmation within 15-30 minutes of purchase, please check your spam folder and then contact us for further assistance.
As soon as your order has been processed for shipping, you will receive an additional e-mail which will have your carrier information and tracking number enclosed. Please note tracking numbers may take up to 24-48 hours to update on carrier websites once the shipment has been created from our system.

Delivery/Signature Confirmation

Orders totalling more than $150.00 will be shipped with an adult signature required for delivery. Unfortunately, this is a measure we must take against fraud. In a perfect world, we would definitely prefer to offer the lowest priced shipping available, but we are often the target of fraudsters who are using stolen credit cards. By requiring a signature, it helps us prevent some of these unwanted orders from going through.
Continuing on the topic, requiring a signature has proven to significantly reduce the amount of packages that are shown to be delivered (confirmed via tracking number), but then are nowhere to be found by our customers when they return home. We apologize for any inconvenience this may cause, but with the value of the unit itself, it is too risky to have a carrier leave your item unsupervised on your doorstep.
Please be aware that if FedEx is your carrier (usually with the majority of our shipments with a value over $150 dollars) it is possible to call FedEx (1-800-463-3339) and have them hold the shipment at one of your local FedEx or FedEx/Kinkos locations. Just have your tracking number handy when you call. You can your tracking number in the email sent post-purchase.
Many customers find that shipping their order to their work address is a good work around to make sure they receive their shipment safely and on time.
We appreciate your understanding and are always looking at a more efficient process for this matter.

Return Policy

You may return any new, unopened item within 30 days of delivery for a full refund, minus only shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 30 days, minus our shipping costs and only a 10% restocking fee. If the return is the result of our error (e.g. you received an incorrect item), we'll pay the return shipping costs.

If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a minor settings change or simple reset procedure will alleviate the problem. Defective items will be replaced at our cost within the manufacturer's warranty period, or 365 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.

Sorry, but at this time we cannot offer refunds, returns, or exchanges on international sales. If an item needs to be sent to us from outside of the United States for warranty service, the cost of shipping (both ways) must be paid by the customer.

You should expect to receive your refund within 14 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

We don't bring you around in circles with your order and delay your refund, or make you ship out of country. Not all sales work out, we realize this and we won't guilt trip or hassle you for it, we promise. We want you to be satisfied with the level of service through us, whether you keep your purchases or not.